Pet Care Pod Episode 2: Understanding Education, Experience, and Behavior Across Pet Owners

pet care insights

Following up on Maru/Matchbox’s introductory Pet Care Pod, Episode 2 digs into more detail about the first trend in this short series. In this conversation with Erica Ruyle, Sr. Vice President of Qualitative Insights, we explored the range of experiences pet owners have, particularly pertaining to education and purchase choices.

Today, education around pet care varies widely; while some pet owners depend on vets more than ever for expert guidance, specialized communities through social media (have you ever heard of a Silken Windhound?), and even brand-driven content, can impact purchase decisions.

Why do people make the purchases they choose to make for their pets? What experiences and backgrounds impact these decisions?

We’ll also cover Erica’s observations on segmentation and demographic drivers relating to this wide range of choice. Many of us have noticed that our parents are treating pets more like family than ever before- why is that and how pervasive is this trend?

Lastly we’ll cover the implications for brands and retailers in the pet care industry, and some of the key findings this research resulted in for those companies.

Join us next time for Episode 3: Labeling Fatigue in Pet Care, followed by Episode 4: Splurging on Our Pets.

Did you miss Episode 1? Catch up and listen to Erica and myself discuss three key trends driving pet care.

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