Managing Director, Financial Services & Healthcare
Ted Chen is the Managing Director of Financial Services and Healthcare for Maru/Matchbox. Ted is a 16-year customer experience research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while also utilizing technology platforms to drive dissemination and usage of results.
He is a highly skilled research practitioner with many years of experience including successful stints with Vision Critical and most recently with ORC. Clients view Ted as a senior consulting expert and he is a well-respected leader across our industry.