Case Study: British Airways
Download Case Study
Bringing the Customer Experience to life with real-time Maru/Matchbox VoC programme.
British Airways wanted a way of connecting with customers and effectively anticipating their wants and needs. The global premium airline partnered with Maru/Matchbox to develop an in-situ customer feedback programme.
Download the case study and learn how Maru/Matchbox is helping bring the customer experience to life and British Airways closer to the customer.