Case Study: British Airways

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Bringing the Customer Experience to life with real-time Maru/Matchbox VoC programme.

British Airways wanted a way of connecting with customers and effectively anticipating their wants and needs. The global premium airline partnered with Maru/Matchbox to develop an in-situ customer feedback programme.

Download the case study and learn how Maru/Matchbox is helping bring the customer experience to life and British Airways closer to the customer.