Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week.
Now in its ninth year, the UK Customer Experience Awards, held on October 11th 2018 at Wembley Stadium, has become the biggest customer experience event of its kind in the world. The awards recognise those inspiring organisations who are delivering an outstanding customer experience.
Yodel’s award-winning Have Your Say voice of the customer programme showcased the impact customer feedback is having on the entire Yodel business, from operations through to strategy, and demonstrated the collaborative work of both companies over the last five years to ensure Yodel’s programme remains industry-leading and ahead of the curve through continual innovation.
Commenting on the awards, Gary Topiol, CEO of Maru/edr said: “This award win is testament to how Yodel has embraced and embedded the voice of the customer across its whole business. It’s fantastic to see their Have Your Say programme have such a direct impact on everything from daily operations to new product development and strategy. We’re really proud of Have Your Say and can’t wait to evolve it yet again to keep it industry-leading well into the future”.
Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus, added: “Our industry leading customer feedback programme has been a fantastic success for us. It allows us to garner detailed insights into our day to day operation, to identify and share best practice and most importantly ensure that we are listening and acting on this hugely valuable feedback from customers across the country.”
In addition to this win, Maru/edr has also been shortlisted for the inaugural Irish CX Impact Awards in partnership with Irish fuel and convenience retail leader Circle K Ireland. Recognised for CX Impact in the Auto and Fuel category, the Irish CX Impact Awards recognise achievements in measuring and managing Customer Experience excellence that delivers better outcomes for both customers and the organisation.