Global travel and tourism spend regularly exceeds 7.6 trillion U.S. dollars annually. With customers spending much of their hard-earned money, they are looking to brands for memorable and connected travel and hospitality experiences. But in constantly changing economic and political environments, brands also face the challenge of driving long-term loyalty with customers who buy as little as once a year in dynamic and disruptive marketplaces.
Success comes when brands delight at each stage of the customer journey. By understanding customer wants and needs, brands can effectively exceed expectations across all touchpoints, services and customer communications. At Maru/Matchbox, we capture, connect and analyze over 2 million responses from global, multi-language travel customers annually, supporting travel agents, international airlines and national tourism boards in connecting with their customers. We bring expert thinking to our programs to capture feedback from both transient and unknown customers. Our market research technology powers real-time data collection that targets the right customers at the key moments of their journey.