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One of the things that I thought was value add with Maru/Matchbox is that the organization was able to help me understand what we were investing in. If you can help me paint the picture, then I can be able to champion within the organization. And tools such as the global insight community or beverage design experience are really critical in enabling us to get that intimate relationship sooner across our brands, across our categories and across our functions.

Listening to feedback from our customers is essential to continually improving the experience of booking travel with Expedia and targeting our reinvestment in the customer experience. Balancing scale and detail is always a challenge and Maru/Matchbox has been a vital partner in managing the scale of our survey communications whilst providing the local language detail we need. Expedia has a strong commitment to delivering a travel service which is relevant to our customers in each market so receiving feedback in local language is crucial to appreciating the exact nuances and tone of feedback.

Maru/Matchbox has been our research partner for over 6 years, providing Verizon Media with insights that directly impact and improve our products. Maru/Matchbox manages our proprietary panels, maintaining the platform and ensuring our panel participants are engaged with our research. In addition, Maru/Matchbox provides full research services and is an expert in quantitative methodologies, analysis, and reporting. Lastly, the Maru/Matchbox team is a delight to work with and is always responsive and helpful.