Sharan Duggal, Author at Maru/Matchbox

Consumer Trends 2020: Spending Behavior in an Unprecedented Year

Maru/Matchbox’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that […]

Keeping your CX Programs Relevant to How Your Customers Evaluate your Brand

Legacy customer experience and voice of customer tracking systems are showing their age, to the point where […]

The 3 Key Steps to Gain Actionable Data From Voice of Customer Programs

I have sat in on several discussions where CX insight teams ask their database counterparts, “What voice […]

6 Reasons Why Direct Customers Input on CJM Matters

In the past year, we have seen an increasing number of organizations undertaking customer journey mapping (CJM) […]