Know more, faster, with insights fueled by proprietary technology, sector expertise & quality data
Everyone is affected by the COVID-19 pandemic, but not everyone faces the same challenges or feels the […]
We’re a different breed of global insight partner, built on proprietary technology that enables our experts to connect with the people that matter most to our clients. Our people bring deep sector knowledge to client projects, so they can build and maintain a competitive advantage.
At Maru/Matchbox we are uniquely positioned at the intersection between behavior and emotion. We use System 1 and System 2 methodologies to understand how customers feel, behave and think – which means you get a complete picture of how customers truly make decisions.
That’s why so many international companies rely on us to help them spark better connections.
One of the things that I thought was value add with Maru/Matchbox is that the organization was able to help me understand what we were investing in. If you can help me paint the picture, then I can be able to champion within the organization. And tools such as the global insight community or beverage design experience are really critical in enabling us to get that intimate relationship sooner across our brands, across our categories and across our functions.
Pamela Chinn Mittoo
Manager, CCNA Product Guidance Global Research & Development
The Coca-Cola Company
Listening to feedback from our customers is essential to continually improving the experience of booking travel with Expedia and targeting our reinvestment in the customer experience. Balancing scale and detail is always a challenge and Maru/Matchbox has been a vital partner in managing the scale of our survey communications whilst providing the local language detail we need. Expedia has a strong commitment to delivering a travel service which is relevant to our customers in each market so receiving feedback in local language is crucial to appreciating the exact nuances and tone of feedback.
Director of Customer Experience,
Maru/Matchbox has been our research partner for over 6 years, providing Verizon Media with insights that directly impact and improve our products. Maru/Matchbox manages our proprietary panels, maintaining the platform and ensuring our panel participants are engaged with our research. In addition, Maru/Matchbox provides full research services and is an expert in quantitative methodologies, analysis, and reporting. Lastly, the Maru/Matchbox team is a delight to work with and is always responsive and helpful.
Verizon Media Group
At Maru/Matchbox, we believe that understanding the intersection between behavior and emotion and customer psychology is key […]
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